Job: Associate Director of Services, Brain Injury Association of MN

Brain Injury Association of Minnesota
Position Description



Position: Outreach Manager
Supervised by: Associate Director of Services
Status: Full Time
Salary: Based on Qualifications plus Benefits


Position Summary:
The Outreach Manager is responsible to assure the Association’s Mission, Vision, and Strategic Plan is adhered to by outreach staff. This program builds the acceptance of and respect for differences by continuous expansion of cultural knowledge, resources and adaptations of service models to better meet the needs of multicultural communities. In addition, the program will provide direct, ongoing individualized support to ensure access to and connection with support services for persons with brain injury, their families and professionals prior to, at the time of and following discharge from multiple types of settings. The multicultural outreach program expands the capacity for understanding residual issues related to brain injury and needed services among existing culturally specific and multicultural service providers. The goal is to improve the self-sufficiency of persons with brain injury in the Latino, Native American, African American, African Born and Hmong communities.

Responsibilities:
Implementation of designated outreach grants:
· Maintain organization strategic plan and vision as the priority for all staff.
Develop, implement, monitor and report on project performance in relationship to Grant/contract requirements.
· Develop, monitor and evaluate program operations.
Promote, facilitate, develop and maintain relationships with community resource providers who interface with Association Consumers with special attention given to those working with underserved populations.
Facilitate and assist in development and maintenance of relationships between community providers.
Recruit for and seek guidance from the Multi-Cultural Ambassadors Council, (Advisory Committee) that represents the constituents this Program serves.
Document necessary information related to barriers from consumers, community members, and providers to encourage success in programs available and, facilitate a process for resolution.



Document activities and provide a written quarterly report to Associate Director of Services.

Implementation of the Resource Facilitation program including:
· Provide on going Resource Facilitation documenting barriers, service gaps, and duplication of services experienced by persons with brain injury, families and professionals in the region.
· Work collaboratively with BIA-MN staff and hospitals to refine and implement discharge/referral process, develop materials, and document outcomes.
· Develop and evaluate cultural/language appropriate hospital, clinic and community educational resource materials.
· Develop, implement, monitor and report on project performance in relationship to Grant/contract requirements.

Information & Resources
· Provide on-site consultation to identified collaborators.
· Provide complete cultural/language appropriate referrals to BIA-MN staff for information, resources, and individual assistance.
· Market/Promote information and referral; 1-800 number; and provide basic information to potential referral sources.
· Respond to requests for information and resources.
· Supervise informational packet requests.
· Refer inquiries to appropriate service providers as needed.
· Develop new resources to meet evolving needs.
· Assist with resource library and website upkeep/organization.

Individual Assistance
· Provide on-going assistance to community providers.

Community Education/Public Awareness/Advocacy
· Increase awareness and understanding of brain injury by acting as a resource and providing training and information about technical assistance to families, survivors, professionals and the community at large.
· Inform consumers and service providers about their rights; empower them to direct their own services and support systems; and make informed choices.
· Assure the Department serves as the Brain Injury Association liaison to and provide training and technical assistance to culturally specific support groups.
· Organize and carry out activities to educate persons with brain injury, families, professionals and diverse communities about brain injury and brain injury issues.

· Work with service providers and government agencies on behalf of persons with brain injury and families.
· Develop and update educational materials in multiple languages.
· Build regional networks of liaisons on issues related to brain injury.
· Encourage communication and collaboration within the target communities.
· Attend State/County/Local planning meetings to speak for brain injury issues and assist with strategic plan development.
· Provide a proactive educational approach through hospitals and professionals which will facilitate consumer access to available supports.
· Attend and support Metro Area BICC.
· Attend community network meetings
· Work in collaboration with the Association’s Education Department to coordinate efforts and resources.

Outreach
· Visit service sites to gather information and represent, promote, and market Association programs.
· Identify and expand outreach services to targeted communities.
· Outreach and serve urban and rural areas within all ranges of socioeconomic factors.

Supervision
· Build and develop the Outreach team.
· Provide training, supervision and support to Outreach staff and program volunteers.
· Provide support and supervision to Outreach Team on Association processes, specifically with accessing resources, technical guidance, consultation, database use and telephone support skills.
· Implement staff annual reviews, provide staff emotional support, mentor and monitor team performance.


Additional Responsibilities
· Develop, and implement Program budget to its fullest capacity.
· Increase awareness of the Brain Injury Association's web site as an informational resource.
· Provide program information for Newsletter, conference and workshops, Roundtables, etc.
· Responsible to track data according to program reporting requirements.
· Maintain program records.
· Responsible to attend all program and staff meetings to insure continuity between Association outreach staff, contract staff and other program staff.
· Assist with program development.
· Other duties or projects may be assigned.



Qualifications:
Preference given to excellent bi-lingual Spanish written and verbal skills.
Strong interpersonal and group communication skills.
Degree or experience in health or related rehabilitation area (e.g., social work, nursing, special education, etc.)
Work or personal experience in case coordination and advocacy
Posses an understanding of local/state human service delivery systems.
Ability to work independently and as part of a team
Excellent record keeping and report writing abilities
Transportation/travel required
Experience in community organizing
American Academy for the Certification of Brain Injury Specialists (AACBIS) certification within one year post hire date.


Characteristics:
The position requires a professional whose background is characterized by initiative and achievement. Candidates should possess strong leadership skills and the ability to network and collaborate with a variety of people. Candidates must have strong people skills, a strong sense of professionalism, and a team approach to achieving the program goals.

Procedures:
Send cover letter, current resume and three references with contact information to: Brain Injury Association of Minnesota, 34 13th Avenue NE. Minneapolis, MN. 55413. Search will close when a suitable candidate is found. For additional information about the Brain Injury Association of Minnesota visit our website at www.braininjurymn.org.